Stake app Privacy Policy — Your Data, Our Responsibility

1. Introduction & Commitment

Welcome to the stake app Privacy Policy. stake app places the utmost importance on the trust of its millions of users in Bangladesh. We believe your personal information belongs to you, and protecting it is our primary responsibility.

This privacy policy applies to information collected through the stake app website and mobile app. It explains what data we collect, why we collect it, how we use it, and how you can manage your information.

By using stake app, you agree to this Privacy Policy, so it's important to read it in full before registering. If anything is unclear, our support team is available to help in Bangla.

2. What Information We Collect

Stake app collects your information in several ways. Below is a detailed breakdown of what we collect and where it comes from:

Stake app only collects information that is necessary for providing services, ensuring security, and meeting legal obligations. We do not collect any personal data beyond what is required.

• Information you provide at registration is encrypted and stored directly on our servers.
• A copy of your National ID or passport may be requested for KYC verification.
• If you sign in via a third-party login (e.g., Google), only limited data is retrieved with that platform's permission.
• Device and session information is collected automatically while you use the stake app.

3. How Your Information Is Used

Stake app uses your information only for specific, defined purposes. We never sell your data or use it for unauthorized purposes. See the full breakdown below:

• Account Management: Your information is used to create, verify, and manage your stake app account.
• Transaction Processing: Financial information is used to securely process deposits and withdrawals.
• Service Improvement: Usage data is analyzed to improve your experience on the stake app and website.
• Security Assurance: Data is reviewed to detect fraud, money laundering, and illegal activity.
• Customer Support: Your information is used to resolve issues and provide support.
• Relevant Communications: To send important updates, security alerts, and personalized offers based on your preferences.
• Legal Obligations: Certain data is retained to meet regulatory requirements.

4. Who Your Information Is Shared With

Stake app never sells your personal information to third parties. However, data may be shared with specific parties in limited circumstances. Those cases are outlined transparently below:

• Payment Providers: Only the information necessary to complete transactions is shared with mobile banking partners, including bKash, Nagad, and Rocket.
• Technology Infrastructure: Data is stored in encrypted form with the companies that manage stake app's cloud hosting and server infrastructure.
• Security Specialists: We work with approved anti-fraud partners to detect fraudulent activity and ensure cybersecurity.
• Legal Authorities: We are required to share information when compelled by a court order or a valid request from a regulatory authority.
• Corporate Changes: In the event of a merger or acquisition involving stake app, you will be notified before any data is transferred to the new entity.

All third parties engaged by stake app are bound by contract and must comply with the same privacy standards. stake app regularly audits its partners' data protection practices.

5. Cookies & Tracking Policy

Cookies and similar technologies are used on the stake app website and app. Cookies are small text files stored on your device that help the website recognize you.

• Essential Cookies: These cookies are essential for maintaining login sessions and security. They cannot be disabled.
• Functional Cookies: These cookies remember your language preference, theme settings, and similar choices.
• Analytical Cookies: Analytics cookies are used to understand which parts of the stake app are used most.
• Marketing Cookies: Used to show you relevant offers based on your interests. You can opt out of these at any time.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some stake app services.

6. Data Security Measures

Industry-standard technology is used to protect your personal and financial information on stake app. Our security infrastructure is updated on a regular basis.

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption. You can verify this by looking for the padlock icon in your browser.
• Two-Factor Authentication (2FA): Enabling 2FA on your stake app account makes unauthorized access virtually impossible.
• Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and systems that detect suspicious activity.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Employee Access Controls: Only authorized personnel can access specific data, and every access is logged.
• Data Backup: Your data is regularly stored in encrypted backups.

Please note that no one can guarantee 100% security on the internet. That's why stake app strongly encourages you to use a strong password and never share your account details with anyone.

7. How Long We Retain Your Data

Stake app does not retain your data indefinitely. Once the purpose has been fulfilled or the legal obligation has ended, your data is deleted.

• Account Information: Retained for as long as your account is active. After account closure, data is generally kept for 5 years to meet legal requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Cookies & Session Data: Session cookies are deleted when you close your browser; persistent cookies generally last 1–2 years.
• Support Chat Records: Retained for up to 2 years to support improvements in customer service quality.
• Marketing Data: If you unsubscribe, you will be removed from the marketing list immediately.

If you request data deletion, stake app will remove all information beyond legal obligations as quickly as possible. To submit a request, email support@stakeapp.ws.

8. Your Privacy Rights

Under stake app's privacy policy, you have certain important rights over your personal data. These are outlined in detail below:

To exercise any of these rights, email support@stakeapp.ws. stake app will respond to your request within 30 business days.

9. Children's Privacy Protection

Stake app is strictly for individuals aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

• Age verification is in place at registration. Providing a false age will result in account termination.
• If a parent or guardian discovers that their child is using stake app, please notify us immediately.
• Any account found to belong to a minor will be immediately suspended and all associated data will be deleted.

10. Changes to the Privacy Policy

Stake app may update this Privacy Policy from time to time. If changes are made, you will be notified in the following ways:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email or mobile number.
• You may be notified via push notifications through the stake app.
• Continued use of stake app after a new policy is published will be considered acceptance of the updated policy.

Reach out to us directly for any questions or concerns. stake app is always here for you.